Originally Posted by
techie
You are, but certain airports seem to think that it is a good idea to reserve those kiosks for US citizens/residents who do not have GE as a means of expedited processing at the expense of visitors. Another case where, in a group of eligible people, some are more eligible than others.
Some airports permit ESTA visitors to use the kiosks at some times and not others. They generally manage to confuse people with barked instructions that differ from the signage, and different to the previous recent entry at that same airport & terminal.