Originally Posted by
Platy
This raises questions about product consistency. Why isn't the customer experience consistent across the QF / EK alliance? Hosts for some, but not for others. Tables reserved for some, but not for others. Chauffeur drive for some, but not for others, etc.
It's clearly based on commercial value to QF. They are rationing benefits based on your value to QF, presumably they have good analytics to base this decision upon. Lots of firms are doing this now, with the rise of big data providing greater insight into what a particular customer is really worth. Expect it to spread to other airlines soon. Of course for FT it is unsettling as it reduces the arbitrage opportunities that FT is based upon. Get your own big data to fight back!