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We stayed at the new HP Heathrow less than 1 week after opening. Location is fine, rooms are modern and spacious, staff are green but really keen. It's a good option.

Check-in
We arrived at the hotel using a Blacklane pick-up from central London (great value now they have a economy car option). The hotel is located on an industrial estate nearby Wickes, Screwfix and Pets and Home, and we found the entrance a little difficult to fine. However, on entering the hotel and making our way to the lobby on the first floor, we were quite impressed with what we found.

Check-in was a little haphazard but very friendly - as we were checking in on Sunday night, I think staffing was a little low. We were offered a choice of points or a glass of wine each and given a tour of the Gallery level. The restaurant offers British classics and the self-service area has a reasonable choice of food for a snack. We were offered the chance to take something for breakfast as we were checking out before 6 am, but declined.

Room
The hotel was very new when we stayed and staff were not entirely sure what was available in each room (we wanted to confirm a walk-in shower). Whilst this couldn't be confirmed before we got to the room, it didn't really matter. Our room was in the corner and was very large. A double sofa bed and King bed provided ample space in the bedroom, then we had a separate study and walk-in wardrobe before reaching the spacious bathroom (bath and walk-in shower). Pictures below were taken on an iPhone - it looked better in real-life!

he room was much better than anticipated (this was our first Hyatt Place stay) and had more character. There was a nice London-themed art-work behind the bed and the carpet and fittings felt high quality. At first, we found the blue night light on the air conditioning control too bright, but found out how to turn it off after a bit.

In-room, there was a kettle with tea/coffee making facilities, a welcome letter and a great fruit bowl (unexpected). Unfortunately, there was no drinking water, but when we went downstairs to buy some, we were also offered a complimentary glass of wine!

Service
Service was not polished but was very friendly and there seem to be some great staff on the team. They have to work hard but are also chatty and we felt very welcome. Experience will come with time and the operation will become slicker, but hopefully the enthusiasm will stay.

Location
Although the hotel is not on-airport, this didn't bother us. A pre-booked car from King's Cross was only £25, although public transport may be a little more difficult as the hotel isn't that close to the Heathrow Connect stop for Hayes.

For departure, we ordered a taxi through the hotel to T2 at the airport. This was £15, charged to the room bill and we had a swanky Mercedes S class, so this was great value - much better than the HotelHoppa. It would be great if a 1-way transfer was a diamond perk, but given the current low room rates, this isn't going to be possible.

As we arrived late, I'm unsure what restaurants or supermarkets there are in the local area.

Overall
We will definitely be staying at the HP Heathrow again. The staff really transform the hotel from an airport hotel to something much better. The fact that the hotel has a gym is a bonus, although is not a deal-breaker. The rooms are fresh, well-equipped, spacious and the bed comfortable. For us, an S-class transfer is much better than alternative options and very affordable at £15.

The HP Heathrow is a high quality, solid 4* airport property, which offers great value for money.