I should've said in my previous post that I'm buying two for my kids. It sounds like the accidental damage program is actually really good...
Originally Posted by Reddit Thread
A quick live chat with Customer Service, and a hold on my credit card, and a new phone was air freighted to me, arriving next day. It came in a nice "I'm Back" box, with a couple of stickers and a little rubber/felt mat to put it on when it's not getting scratched up in my pockets. Transfer SIM and data, box up the old one, attach pre-paid shipping and I'm good to go. A+ HTC.