Originally Posted by
joseeantonior
Wow, definitely shocking to hear this. I hope it did work alright for you.
Have you tried asking for compensation? Unfortunately, rules for Avianca and other carriers are not that clear to me, because we don't even have a centralized agency that looks out for airlines (like you have the DOT in the US).
I am more upset by the way Avianca treated its customers. They have not been forthright. The decision to deliberately withhold our luggage should have been communicated to us. The duty of good airlines would be to take the hassle out of travelling, to make it an enjoyable experience.
Finally, when it comes to air travel, I am thankful I have a choice in carriers.