FlyerTalk Forums - View Single Post - Feeling p1ssed at KUL

May 31, 2016, 4:34 am

#100

nux

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Join Date: Jun 2012

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Posts: 12,551

Quote:

Originally Posted by BAGoldBoy

End result was we were entitled to compensation - £500 cash or £700 BA voucher each. Plus 31,500 Avios were returned to our account. There won't be any fare difference as it was an Avios booking.

Maybe I am expecting too much but it would have been nice if BA had offered something as an apology rather than just giving me what I was entitled to. I'm happy with the speed with which BA responded but still feeling rather ambivalent to the outcome.

You are entitled to a 75% refund of whatever you paid. If that was X avios and Y cash then you should claim 0.75*(X+Y).

See: http://www.flyertalk.com/forum/briti...61-2004-a.html

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