Originally Posted by jerry a. laska

Why does an agent that is assisting another agent who is dealing with you (especially when all that is required is to punch "a couple of buttons") need to say "hi"to you, speak to you, or acknowledge you? Shouldn't the agent helping your agent be enough?

Originally Posted by ThreeJulietTango

I would personally prefer that the agent hop on and do whatever I need in a few keystrokes than waste my time making small talk I already made with the original agent.