Originally Posted by babypuwet

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On a side note, the agent assisting me needed help from Ms. C. and she simply moved over and punched a couple of buttons without even acknowledging me with a hello or a smile. Now some of you might say who am I to expect this, but as front line customer service agents, their ability or lack there of to interact with customers is what sets the impression. For the most part AA is much better than United in my experience, but there those few bad apples that makes you wonder why they still have a job? Technically proficient, but generate bad will for the company.