Originally Posted by
babypuwet
One of my pet peeves is seeing customer service agents providing zero customer service with a negative attitude. While checking in for my flight yesterday, I witnessed a terrible Priority line check in agent at Las Vegas. Her name was Ms. C. There was a lady trying to get confirmed onto an earlier flight and she was on the phone with aadvantage customer service who for some reason needed to speak with the check in agent. Ms. C. declined to take the phone and simply told the customer that "if aadvantage says they can confirm you, let them do it. I like my job too much to do that." She could have simply said she did not have the authority to do so, and it would have been easier to all to understand. Instead, she created a negative situation. and she said all this with an attitude. I don't understand how she continues to have a job on the front line in a customer service industry.
Do you know what exactly the customer was requesting? Do you know exactly what the aadvantage agent was doing? Were you personally involved in any part of this interaction? Was any of this actually your business in any way?
Also it's frowned upon to post the names of non-management employees.
Originally Posted by
rjw242
What was the reaction of the customer who was actually involved in this?
^
Last edited by JDiver; May 31, 2016 at 6:35 am
Reason: typos exacted previously deleted post content