Both times that I have had that transfer, I have had connections that were impossible to make (<15 minutes or so). I have been booking long layovers recently due to
frantic's blown knee, I have not seen nor expected any rides nor have we had any substantial delays. For another month, before the replacement procedure, she will ride in the wheelchairs which actually work very well at the airports we use, such as DCA, LGA, MIA, and FLL.
We have learned that the service does not work so well at PBI and hardly at all at JFK. But I do enjoy seeing the look on the GA's faces when they see a wheelchair patron with DM on her BP.