Checked Baggage - why no agent at carousel? Bag theft?
When I used to fly a long time ago I frequently checked a few bags. Upon arrival at my destination I waited by the luggage carousel, picked up my bags, have an airline agent check that my ticket matched the bags I picked up and then exited the terminal.
For the past 20 years there is no agent there to check if you picked up the correct bag. You can just pick up any bag and leave the airport. Why did they remove the agent? Has there been an increase in luggage theft since they removed the agent?