Originally Posted by
jmd001
My question: Should it have taken a phone call to have a previously committed RPU follow the ticket holder to an SDC flight? Based on "rules", did the agent do her a favor? Or should the online system have taken care of it in the first place? Thx.
You
always need to call in this situation and ask the agent to apply the RPU to the new flight. It can all be done in one call. I've done it at least a dozen times. But you can't rely on automated systems. The RPU will
not follow the new reservation.