Originally Posted by jmd001

ms. jmd001 booked a p.s. flight and applied one of her RPUs a week or so in advance of the flight. The upgrade still had not cleared as of when she checked in. And, with only two unbooked BF seats and her only being a Platinum, the chances of clearing did not look good).

Consequently, I looked at earlier flights and did an SDC to a flight which appeared to have better availability in BF (as it turned out it had R2/RN2 availability, but I did not know that until later). After the change was made, when looking at the new flight online, there was no indication of the RPU "following" her to the new flight, let alone being applied.

It took a call to United (which included of two lengthy holds while the agent consulted with others), but eventually was able to get the already-committed RPU applied to the new flight and get her confirmed in BF (based on R inventory being available).

My question: Should it have taken a phone call to have a previously committed RPU follow the ticket holder to an SDC flight? Based on "rules", did the agent do her a favor? Or should the online system have taken care of it in the first place? Thx.