FlyerTalk Forums - View Single Post - New Boarding Process- has anyone noticed an improvement?
Old May 29, 2016, 4:10 pm
  #812  
eastboundbooking
 
Join Date: Apr 2015
Programs: BA Gold, Virgin Atlantic Silver
Posts: 13
NAP - LGW: Priority lane already had a snaking queue when I got to the gate. C/E was called first but not enforced, the scrum just shuffled forward, always feel slightly awkward leaving the queue and pushing to the front waving boarding card. Not a huge amount of difference at NAP as its generally a bus gate.

Surely the easy way to avoid the scrum is for gate staff to quickly police the priority queue prior to commencing boarding (just as CX does ).
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