So frustrated in Citi Concierge and their ability or willingness to book this rate. I'm working with them on a 4 night stay at the Park Hyatt Toronto, which is shown on both concierge.citi.com and the MCWE hotel and travel website. Two separate phone calls yielded nothing. It seems they only want to dig as deep as the hotel's website, and of course these amenities are not found there. I emailed links for both websites to the concierge, in the hope they can see what it is I'm trying to describe over the phone.
Any other tips to help me book the amenities and the fourth night free?