I had two reservations, booked with Amex fhr, at ritz carlton kyoto, and checked out two weeks ago, but Marriott points have not been posted to my account. Should I keep waiting or should I call Marriott and ask about it?

I am the first guest in one reservation made by myself and the second guest listed in the other reservation made by my parent, both using Amex fhr. Both reservations are linked with my Marriott number. so I hope this is not why points have not been posted.