Originally Posted by FairDinkumMate

Still waiting!
Received 9th May:
Dear Mr(s). :
Your application/request has been received successfully and your reference number is XXXXXXXX. The response time will be available within the next 18hours.
If you have pending documentation to be sent, we will contact you as soon as we receive the information

Best regards,

LAN Airlines

I assume that it was meant to mean within 18 hours they'd tell me when they'd respond by, but that was the last contact I've received!

Of course, the system problems right now mean that trying to track that reference number online is simply impossible.

Edit: I've just spoken to the customer service centre.

Firstly, after following the prompts & inputting the reference #, I was just left on hold for 20 minutes.

I then hung up, called back & & didn't enter the reference #. I was put through within 1 minute! So I gave the rep the reference number & he couldn't find anything. Gave him the Latam Pass # & the email address(at his request) & he advised that there was nothing in the system & I should email the person I first contacted again!

It seems Latam is going to be no different to Lan - They can put a great product in the air with wonderful flight crew, but the service from the company on the ground is absolutely horrendous. What a pity.