Just used united.com to book an award with one sector in LX (Swiss) Business.
Swiss showed award space on united.com, selected the flights I wanted, and told the computer to confirm it.
When I did not get the e-ticket receipt after a few hours I logged in and noticed the following at the top of my reservation:
There is a delay in the issuance of your ticket(s). We have requested confirmation of your flights from SWISS International Airlines. This process may take up to 24 hours. Your miles will not be deducted from your account until your flights are confirmed and your ticket is issued. We will notify you via email upon confirmation.
I noted several other threads here about Swiss / LX having issues when booking paid tickets (
http://www.flyertalk.com/forum/unite...ng-issues.html and
http://www.flyertalk.com/forum/unite...nited-com.html) but nothing specifically related to UA issued awards.
UA.com does not show the sector, but does make mention of the waitlist. The UA app shows the waitlisted sector. Logging into swiss.com directly shows all the flights (even the non-swiss ones) but and reports the only LX sector as "Your flight booking is currently on the waiting list."
Award was booked earlier today (Saturday, mid afternoon CST) and I do not know if I should give it 24 hours and call back or find another routing?
Anyone else been in a similar situation here?