Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,857
If this is for a purely Guilin to Hong Kong service then you won't get a revenue ticket from BA for that service online. If it is for a redemption then just enter KWL in My Executive Club and don't wait for a drop down option. I haven't successfully tested this on KWL, it comes back with a System Not Responding, but that looks to be a temporary outage, but this normally works on similar locations. Otherwise, yes, you need to call.