Urgent,
I have booked Etihad airways award travel using AA miles in Business class. I have received the confirmation of chauffeur service but no one has called me to confirm drop off from DFW airport to my home. When I called to enquire, I was told to proceed to guest or chauffeur desk with boarding pass and they will arrange it for me. Is this norm now? I was reading that someone generally calls you to confirm. Should I be concerned or make alternate arrangements? TIA.

Edit : Pick up is at 5.00 PM CST today (05/27).