Originally Posted by
Widgets
Delta checks (at least now they do).
In my previous life as a station manager, I and my staff constantly did spot checks on our cleaning vendor, ensuring they lived up to their end of the SLA. So much so that when a cleaner inadvertently caused a flood in the FWD galley I requested a dry vac to sop up the mess (they happened to be using C/Class blankets to absorb the liquid
- to which they paid the laundry bill).
This kept everyone on their toes and honest. I even introduced a team clean scheme where each spot check was rated, the monthly high scoring teams names put into a draw and the winners provided a prize.
Never had a negative comment from a passenger or points deducted on a HQ audit.
