Originally Posted by
SK AAR
With the kiosks in operation US immigration should no longer be an issue.
I went through immigration at LAX and MIA last week. Both had kiosks and immigration was like a breeze. Max waiting time for subsequently speaking to TSA officer was max 10 min. at LAX and 2 min at MIA. I was amazed...
You shouldn't be talking to TSA at all when you arrive into the USA and go through immigration and customs. Those officials are CBP = Customs and Border Control, an entirely different species versus TSA. You only have contact with TSA (for airport security screening) if you have a further flight (for example, a connection) beyond ORD.