Originally Posted by
Ryno1234
The few times I have called the agents could not have been more helpful. I've been very impressed and have even asked for a few names to shoot quick emails to commend them.
Yup, that was historically always my experience, and I am sure DMs still generally get the best people available. My question was specific to the experience of GM's and wondering if we've been shuffled over to the general agents. Last night when I called they agent did not even have my information--i had to give here my SM number, something I have not had to do in years.