Originally Posted by
armouredant
And you shouldn't pay the phone charge, as Alaska Airlines redemptions can't be booked online (they may need reminding of this).
This is not correct and has been discussed many times and clarified by the BA FT rep.
The phone charge should only be waived for something that can normally be booked on BA.com but due to a temporary problem cannot be done.
It has never been possible to book AS awards on BA.com and so the phone charge should be applied. The fact that some agents waive it is outside BA's policy.