Originally Posted by
hopeful_me
Do they usually confirm the refund in writing? In my case they even refused to send a cancellation email, simply told to wait for a refund (to be issued immediately according to the original agent, and within 40 days according to the agent in my second call to them).
They have always wrote me an email confirming the cancellation and the amount of the refund to be issued. I've requested a refund to TP 4 times, so this is far from a statistically significant sample.