In an attempt to explain concisely, just checked in at a hotel;
- Two separate bookings, one twin deluxe room (2 nights) one single Hilton guestroom (1 night).
- Booked a twin deluxe room as only one available at time of booking, then booked single Hilton guestroom later due to price rises.
Attempted to talk to the guy at desk about changing to a queen deluxe/executive room and he said they were full tonight which is fair enough (I'd checked beforehand and had seen as much). I asked about changing tomorrow (as I've seen they do have availability for the remaining two days) and he fobbed me off saying I'd have to ask in the morning - not sure how much difference 9pm in the evening or 7am the next morning makes...
Anywho I then asked about joining the bookings, again told to ask in the morning. He did however say if I did change room tomorrow as I've booked a lower category the following stay I'll be required to change room for a second time. Questions I have;
- One - is it unreasonable to expect that I'm moved to a queen room? And preferably exec as it'd be a category 1 upgrade and at the moment I've received none.
- Two - if I am upgraded to a queen exec room, reasonable to expect to stay there for the remaining two nights? There is availability for both.
I could change the single Hilton guestroom booking to a deluxe room now, but would it be unreasonable to expect to be given an executive room tomorrow morning and keep it for other night? Not sure why it'd be that much of an issue if there's a room available.
Also pretty fuming about being told to come back in the morning. He wasn't polite in the way he suggested it either, how would you deal with that?