Dear Jiaqi!
Thanks for your reply which addresses the point of award/upgrade availability and shows how big the problem with that is! NO or just 3 days in a month availability 6 months out of the planned flight date is kinda unacceptable imo. Esp. with the high mileage rate you're asking compared to other programs!
Also, could you please clarify what Etihad is planning to do about the situation in the calling center not knowing about the procedures and not calling back high tier customers?
Originally Posted by
EtihadHelp
Dear birsti,
Sorry for the late response.
Please be advised that there is no certain dates that the redemption seat and upgrade will open. It is based from the “seat availability” always.
If you are referring about F for EY454/455 on Nov flight, there is seats available, however O redemption is none.
For EY460/461, you can book for the first 3 days in Nov as F and O are avail.
Hope this may help. *Jiaqi