Originally Posted by
Widgets
You call upgraded seats on every flight a mess. I'm missing something.
At the end of the day were were upgraded on every flight. However, this system should be working seamlessly in the background instead of talking to multiple agents, getting an itinerary split requiring a 20 minute call to Delta at 4 AM to fix. That final flight could have been full and being moved back to Y could have been permanent.
The original agent who split our itinerary just to upgrade 1 of the 2 passengers either should have told us to go to the gate and have the gate agent do it or called over a supervisor or more experienced agent to figure out the issue that was preventing both of us from being upgraded. Although first was nice, for a 40 minute flight, I would have been fine in C+ with my fiance.