Originally Posted by
capin
IMHO Qatar operates as almost 2 different airlines.
Online from checkin to baggage collection, Business class is truly 5 star and fantastic.
Offline, Their telephone centers and customer service is appalling.
Variable in the extreme in my experience. Received an email requesting feedback recently but did not know how to respond as had had both good and bad on separate calls on the same eve.
Patient and excellent service experienced on more occasions than not but I have felt forced to end a call and redial once.