Originally Posted by simonspear

I had T5 check in refuse to interline to QR back in Jan. When I queried this with a manager they didn't even know who QR were or what OW was (I kid you not). It was like banging your head against a brick wall but eventually they managed to find another member of staff who sorted it all out. I would not necessarily believe this is a policy change when the staff training appears so woeful.