Originally Posted by AllTheNines

I know that this is the case, all airlines are the same, but I disagree that I should have to make multiple phone calls and/or check availability myself. When I got the e-mail from Air Canada to say the flight was cancelled, I was on a bus (in Montreal actually, I'm here for work!), with only my BlackBerry for internet access and just about to walk in to a 2 hour briefing. I didn't have the luxury of logging on to a PC to check all available options. Unfortunately, she also lost her cellphone on this trip and so the first I was able to talk to her was when she got on to WiFi at the airport hotel. If she'd called me whilst still at the airport, I would have told her to stand firm and demand a better solution than the one she was given!