Under the old system, once you used the GE machine, you'd wander past the CBP people in their kiosks and hand in your piece of paper before heading to security.

Now they were directing everyone from the GE machines to go into a line to speak to a CBP person in the kiosk who scans boarding pass, checks passport and asks a question or two. ... is the point of GE if the border guys give you the once over after the machine has already done its checks. I can see this being a cluster on a budy day.