Originally Posted by pjh981

When checking in at LHR First desks on 19 May for J Class itinerary from LHR to BKK via BA and QR I was informed that BA could no longer check through baggage to QR. I queried this as QR is a Oneworld member but was told that staff had been informed that the agreement had ended. When I pressed the Oneworld alliance agreement, the agent called the First check-in manager who confirmed that the arrangement with QR was no longer being honoured but intervened to assist the agent to override the system and told me it was a favour due to it being a recent policy change.

However, when I arrived in BKK neither of my two bags had been forwarded from LHR. QR ground staff raised a case reference for missing bags. BA had already telexed BKK to inform them that one bag had never left LHR, the other has been sent to ARN!. QR staff initiated action to forward both bags to BKK.

I received 2 bags on 22 May, one from ARN which was mine, the other forwarded by BA from LHR, which belonged to a lady in California!

BA Gold line have been hugely sympathetic and done what they can, but have been unable to get any sense out of Heathrow due to confusion; partly due to it being a Sunday, and due to my bag being held in T5 but the BA flight to BKK departing T3 who apparently have different baggage staff!.

To add insult to injury, the only call I have received from BA in LHR today has been to interrogate me as to what I have done with the bag belonging to the lady in California; when I enquired about my own bag I was told that it was not BA's problem as they no longer had an interline agreement with QR and the agent hung up, refusing to give his name.

I thought that the OneWorld Alliance arrangements were applicable to all alliance members. Given the recent debacle over 'R' Fares, is this another 'enhancement'?