Originally Posted by
REPUBLIC757
those LAX agents were rude about it. Telling a Silver flat out "NO"...
Write a short, to the point email to Delta (or if you get a survey, write it up in the comments, though I think an email to them is more likely to be read, as I've heard that DL gets about 11,000 completed surveys per day).
They need to know that their gate agents are incorrectly trained on this issue.