Originally Posted by
brunos
Unfortunately, that shows that the consensus advice by FT posters is more reliable than that of some random FB agent

Evidently! You would think that they could give you the correct answer instead of people here knowing FB's job!
I spent 30 minutes on the phone this morning. The agent came back and said "yes, you should have got it!"
Now, will I get it? I don't know but I'm not holding out any hope. Apparently it has to go through various systems as they already added the miles in but because the segment is missing it's a different process.