So the actual response from the resort (a well known place in Phuket) was

1. When I called the front desk around 4pm, the response was
C) Sent an engineer to the room to try to fix the problem.

2. How did the resort communicate after I reported the problem.
C) Didn't communicate at all until I called back at 9pm to report the problem has not been fixed.

3. How did management respond at 9pm
B) Blamed the engineer.
C) Offered to work on the water tanks while I'm trying to go to sleep.
D) Gave me a key so I can use the shower in another room. (After considerable prompting from me.)

4. At check out (problem has not been fixed), how did the GM respond.
C) Acted surprised there was a problem.
D) Claimed there was no problem with the previous guest.
E) Blamed the engineer again.