Originally Posted by
5khours
1. When I called the front desk around 4pm, the response should be
A) Offer to move me to another room.
B) Immediately send senior staff to the room to check on the problem.
C) Send an engineer to the room to try to fix the problem.
To me, any decent hotel should be B/C --> A, and any luxury hotel should be A immediately.
I had a similar situation a few years ago. Checked in, used the toilet, flushed. Turns out the toilet was clogged and it spilled out onto the bathroom floor.
Called reception, somebody came to the room, took one look and then immediately told me "please give us a moment we'll get you a new room."