Originally Posted by
chollie
The airlines are counting on the fact that even their high-value customers - perhaps especially their high-value customers - really don't have alternative viable options. AA has been making a windfall off rebooking fees from pax who have missed their flights waiting in impossibly long lines.
You are forgetting private aviation. More and more true high-value customers are turning away from the airlines and using private and charter aircraft instead. The private aviation industry is booming, you guess why.