Originally Posted by
ffsim
So, if I'm reading "until the class action suit settled" correctly, you now don't "mostly give out 5*" anymore.
You seem to be missing the point that's so obvious: if you stop giving out 5* because riders don't tip and Uber doesn't give riders a method to tip electronically à la Lyft model, then pax will stop automatically giving out 5* ratings. Your 4.9*
will drop. It's simple math.
If a 4* rider rating becomes the "norm" unless a rider tips then a 4* driver rating will become
my norm unless a driver goes above and beyond. I suspect a long string of 4* ratings will hurt a driver far more than a rider.
This isn't about being cheap, as your colleagues on the other board seem to imply. This is about using a service offered by a company that states "
[t]ips are not ... expected or required."
Uber has been scaring and manipulating drivers into telling passengers that tips are not acceptable, and by telling passengers that tips are included, uber effectively turned 90% of passengers into entitled cheapskates who expect 5 star service for 1 star rates. Tips reward good service. What uber has done is essentially rob millions of drivers of millions of dollars by changing the culture surrounding an industry that traditionally was a defined by a tipping culture.
Originally Posted by
ffsim
You seem to have a real problem with Uber. My suggestion: don't take it out on your riders. You want a tip? Fine, put up a sign asking for a tip and deal with the consequences like an adult. If more people tip upon seeing the sign, you win. If more people offer lower driver ratings because they suspect they'll be hit with a lower rider rating for not being willing or able to tip, you lose.
Ubers rating system is incredible unfair. Forget the mistaken 1 star ratings, forget the occasional picky person who doesn't think the car is up to their standards, or that their driver's ... kissing abilities are sub par, forget even that we're supposed to be focused on service while driving 15 minutes in traffic for a $2 fare.
Have you noticed the Uber app rating on the playstore? How many restaurants do you see with 4.6 ratings? How many businesses on Glassdoor have a rating above a 4? As a driver, anything other than a 5 star is a slow death. So effectively, uber gives 4 votes to "unhappy" "picky" riders, and 1 vote for ones that like the service? How does that make any sense at all?
Drivers all have their own system of rating paxs but the consensus among drivers for a pax to be rated 5* is pretty simple:
1. Don't just drop the pin, take the time to enter the exact address or business name
2. Enter your destination, address or business name
3. Be ready to go when I arrive, a driver is not earning income (Uber) if the wheels aren't rolling
4. Be polite to the driver and respectful of the drivers car, it is afterall their personal vehicle
5. Take your trash and empty bottles with you, see number 4
6. Tip your driver, contrary to what Uber states in their marketing, the tip is not included
7. If you live in a gated community and know the GPS routes drivers to an inaccessible gate, text the driver detailed directions, don't wait until they've arrived or are almost there to tell them they can't follow GPS routes.
Originally Posted by
ffsim
For the record: I will happily tip every ride if and only if Uber offers a tipping mechanism through the app. That's exactly what I do with Lyft.
If you tip your Lyft drivers why won't you tip your uber drivers?
Typically I drive only uberSelect and Lyft. Rarely uberX. I would drive exclusively for Lyft if there was a larger market it for it. Thank goodness they are growing.
Originally Posted by
ffsim
The
emoticon I used generally implies sarcasm on these boards.
I know exactly what the rolled eyes meant. I just responded accordingly. And will state again if you don't like it take Lyft or a cab.