FlyerTalk Forums - View Single Post - Email from GM about rate rule changes
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Old May 19, 2016 | 11:34 am
  #22  
StevensFirstPrints
 
Join Date: Apr 2016
Programs: IHG Rewards Club, Marriott Rewards
Posts: 78
Originally Posted by Voodoo Daddy
Is the consensus seriously that this hotel will cancel the OP's reservation if he doesn't reply to this one email? I find this extremely unlikely. As has been previously mentioned, one email is often not received or missed or ignored. Canceling a reservation because of this would result in scores of angry would-be-guests. In addition, the email says nothing about canceling anything. It just says the deposit will be taken. I would absolutely ignore this email.


I get where you are coming from and I agree with you. But I can say from personal experience working at an IHG property, that there are some truly inconsiderate, careless operations managers out there that will make this terrible call and cancel the reservation.
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