Originally Posted by
vuittonsofstyle
"If you are a junkie, there's a file on you, shared between properties, usually in the same country"
This was true. I once returned to my suite at an Amanresort in Bali to find the housekeeper checking everything. He was a little flustered and excused himself quickly. Only when he had gone did I notice that he had left behind his clipboard. When I looked to see what it was, I realised it was our guest history, in minute detail, including our relationship status, which interestingly, was wrong!
interesting "same country" (indonesia, india / sri lanka, china, US)
MacMyDay reporting on computerizing is interesting
hopefully focus on preferences, not 'loyalty program'