Originally Posted by
davie355
Welcome to FlyerTalk and thank you for sharing your opinion.
Thank you
Originally Posted by
davie355
Yes, and this is a point of national shame. Our tipping practices engender fraud and discrimination. I oppose any effort to expand customary tipping.
Unfortunately it's a way of life in America. I'm curious how it engenders fraud and discrimination. It's funny that people will tip the pizza guy for delivering them a pizza $5 but refuse to tip a driver who safely delivers the people to a pizza joint.
Originally Posted by
davie355
It's tacky. It usurps Uber's corporate position on tipping. The whole point of Uber is to be different from cabs. Tipping shrinks that difference. Also, nobody has said a driver deserves 1 star for a sign.
Indeed a in a previous post above, a pax admitted to rating a driver 1* for the sign.
Uber has evolved significantly since it first started. The original Uber, now known as UberBlack didn't require tipping because the drivers were paid a fair wage. Since then, Uber has added several more products like uberX (the most common used product), uberPool, uberAssist, uberEats, etc. In addition, Uber has continuously lowered the fares making it nearly impossible to make a living. Uber also used to advertise tipping was included which it was and never has been.
Tipping does little to shrink the difference between a cab and uber. Uber provides pax with cleaner cars, amenities I've never seen in a cab such as water, phone chargers, mints, and even some offer wifi. Uber drivers also always use GPS unless the Pax has a preferred route. Cabbies rarely use GPS and take their own route. And the main difference is you get all that for 1/3 of the price of a cab.
Originally Posted by
davie355
Driving is not preschool where everyone wins. Drivers with low ratings deserve to be terminated because they are providing unsatisfactory customer services. I owe it to my fellow passengers to rate drivers fairly, which in my experience breaks down to 80% 5 and 20% 4 and below.
How do you describe unsatisfactory experience? Was the fare cheaper than a cab? Did the driver arrive on time? Was the car clean? How many taxis are clean? Did you arrive safely? If you can't say yes to the above, ok lower your rating.
Originally Posted by
davie355
Say I've taken 1 ride for which I received 5 stars. My rating, per your formula, would be 0.2 stars. You may need to review "simple" math. In reality, ratings from drivers who habitually hand out low stars can be easily discarded; Uber does not assert any rating is a straight-up arithmetic mean.
Uber will not remove a rating from either a driver or passenger under any circumstance. It appears you failed to read my post above.
Originally Posted by
denFAC
Every pax starts off with a 5* rating. After every trip, drivers are required to rate the pax before they can accept their next trip. Your rating then is the sum total of all your ratings divided by the # of rides you've taken.
Originally Posted by
davie355
These setups are unethical because such transactions involve real names and payment card data which Uber had promised riders would be private and secure. Not all passengers are savvy enough to know that tips on Square are wholly separate from the Uber platform.
I don't understand why you believe the setup is unethical. I see the riders real name when I pick you up. I also take a screenshot of all my pickups and drop offs to document my rides because Uber has a bad habit of adjusting fares without notifying the driver. They even change the pickup and drop off location. So these screenshots are required to document your trip.
Most people these days are aware of Square. Even my 70 yr old mother because her hairdresser uses it to take credit card payments. If a pax decides to tip a driver using a Square reader or NFC reader, it is completely anonymous. It's no different than swiping your card at the gas station or grocery store. Even if you enter your email or cell phone # to relieve a receipt, we do not obtain any of the information. Finally we have no access or collection of your payment data.
I used my mother as a test example before using Square for tipping. Unfortunately I don't know how to upload a screenshot of my transaction data to prove that I have no info stored in the app about the customer. Only the date and time type of credit card and the last 4 digits. I have the option to refund the amount but all that is processed through Square merchant. They keep information tightly sealed.
However, if I had square set up differently such as an online business and chose to capture customer name and information I could do that but I wouldn't have access to their card. I can manually input the card information but again, the card data is not stored in the app. So it is secured.
Thank you for your response and I hope I clarified some of your misunderstandings.