Originally Posted by
flyalways
I am not sure when the EXP agents will be trained on "Luxury Tax" for SWU via
LHR ?
This is the third time, I had to tell the EXP agent that there is no need for any
tax payment if I am only transiting through LHR ! She insisted on the CC
information...I had her check the rate desk and she came back "trained" :-)
Is that difficult to automate in the system ?
F.A.
Your answer might be in who gets to keep the money if it's not owed? Yes, it should come back to the traveller, but if they can't figure out if they should be collecting it in the first place, how will they find out who to refund it to?