I'm new to AMEX and the HHonors Surpass, I signed up when it had the 100k bonus 3 weeks ago and it's been a disaster ever since. I had to call 5 times over 3 days, spoke to 17 customer reps to get my card activated. Now I got a fraud alert email, telling me to call customer service and I do. They told me there's nothing they can do to help me until AMEX CALLS ME to give me a code. Well I've received no call and the customer reps told me to try back later, maybe in about TWELVE HOURS. This is completely unacceptable.
Any ideas of what to do or how to make a complaint with AMEX??