FlyerTalk Forums - View Single Post - Poor AA customer service – IDB, another pax gives up seat, kudos to him
Old May 17, 2016 | 4:12 am
  #3  
joepercussion1
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I am pretty sure that DOT regulations require that they try to find volunteers. If they indeed did not, this is prime for a DOT complaint, although since you managed to get on the flight, I doubt AA will do anything except thank you for bringing it to their attention.
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