FlyerTalk Forums - View Single Post - Poor AA customer service – IDB, another pax gives up seat, kudos to him
Old May 17, 2016 | 2:20 am
  #1  
gottaluvNW
All eyes on you!
15 Years on Site
 
Join Date: Nov 2008
Location: LHR
Programs: Ex-NWA Plat
Posts: 1,531
Poor AA customer service

Posting a forwarded message by a friend:

American Airlines chose to kick me off a flight because they overbooked it. I would have missed my son's graduation except for the incredible generosity of a random stranger who gave me his seat and I am forever grateful. He gave up getting home to his family for me. They didn't offer anyone tickets or cash just picked 3 random people (lied about how we were picked) and no apologies.

Last edited by JDiver; May 17, 2016 at 11:53 am Reason: Restore original post title
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