I would benefit from some suggestions on how to proceed with the following issue that I reported few posts above about a month ago:
Originally Posted by
stex
I have a DONE5 ex-JNB booked 5 weeks ago with BA that includes PHX-ANC-PHX. In the past 3 days (or so) the ANC segments disappeared from the itinerary. Neither BA nor AA contacted me (yet) about the cancellation of segments. I also had the direct flight JFK-CCS-JFK which was recently was ended by AA. They did email me a confirmed protection alternative xMIA. I called the AA RTW desk today and asked them about the missing ANC segments: they explained that the flight has been discontinued and that they will protect me both in finding an alternative routing with AS and that they will overrule the 16 segment limit due to multiple discontinued segments in my itinerary. However, they did ask me to call BA to process these changes. I was told AA can't make changes to the ticket as I have not started that DONE5 yet.
At this time, I am debating whether I should wait until I fly the first segment of the DONE5, and then call AA RTW desk to hopefully have them fix the issues as they promised, or whether I should go ahead and contact BA ASAP and before flying the first segment to have them fix the issues. My worry about contacting BA is the fact that, if they interact with an unhelpful AA agent, I might end up loosing the option to have the ANC flights re-instated in my itinerary. And, I also worry whether the RTW ticket will be priced anew even if the changes are needed due to AA flight cancellations... On the other hand, waiting after the first segment is flown means waiting until late November to find out if indeed AA will keep to its initial promise...
So, I wonder your thoughts, whether it would be best to wait until November, right after the first segment and take it from there or rather attempt at fixing the itinerary now with BA...
Thanks..!