Originally Posted by
mspflier
I just went through this earlier this week flying back from overseas. The moment I landed, I called up the Diamond line to SDC to a different connecting domestic flight. Both legs (int'l+domestic) had cleared weeks ago with an RUC. The phone rep pushed back saying the RUC is just like a complimentary upgrade and, thus, the same fare class as originally purchased must be available to SDC. But I held firm and asked for a supervisor and the rep said she would check and get back to me. When she came back on the line, she said I had been put into first on the flight I wanted and was good to go.
I know I'm like the umpteenth person to say this, but DL seriously needs to provide their agents with proper ongoing training. It's so frustrating that so many people have to deal with this on an ongoing basis.