Originally Posted by
williamsmj
I am a UK citizen on a H-1B visa. I completed Global Entry enrollment today. The agent told me to make sure that when I enter I scan the visa page in my passport, not the regular ID page, otherwise I will be considered to admitted under ESTA. All that's fine and makes sense.
He then said: when you change or renew your visa, you're going to need to call us so we can register you under that new visa. He indicated that this is a formality, not necessarily involving another interview.
Has anyone had any experience doing this? How would I do it? Is there an option for it on GOES? Or do I literally phone them? If so, does anyone know the number? I'm probably going to renew my visa in about a year, so this is not urgent, but I'd like to know how it works while this is fresh in my mind.
The agent was wrong. You scan the photo page, and the various entry options appear at the end of the process (i.e. Waiver Tourist, Waiver Business, your Visa(s), Other). Your Visa page won't work, other people have tried and reported the kiosk didn't recognise them - I had no issues using the photo page. (The only exception is green card holders who need to scan their green card.)
I've never done the renewal, but I imagine calling any enrollment center is enough to get to the right person. Someone else who arrived with a new Visa reported using the kiosk, selecting "Other" (the Visa wasn't listed in the kiosk), then getting manual processing at the booth (since they got an X on their receipt), followed by visiting an enrollment center to update the GOES record - I imagine the same works with renewed Visas. I personally would prefer going down the telephone route as to avoid any unpleasantness in case the officer doesn't like that you're using GE with a new Visa (the website tells you to visit an enrollment center if you have a new Visa, but you have to get into the country to do that so...).