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Thread: SWU / Systemwide Upgrade problems, issues, glitch
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Old May 12, 2016 | 4:17 pm
  #14  
JDiver
Moderator: American AAdvantage
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Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT EXP; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
There are numbers of new peeps in the AA system, and US peeps unfamiliar with AA procedures. It's a PITA when dealing with these folks, and ime their help desk backup is less than robust. And non-AA peeps - worse.

I've experienced similar issues recently at DFW. And prior to that a couple of others.
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